Privacy Policy

PAINT TRACK PAINTING SERVICES, LLC

PRIVACY POLICY

OVERVIEW

Paint Track Painting Services, LLC (“Paint Track“) values your privacy and is committed to protecting the personal information you provide when visiting our website or interacting with our business.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you:

  • Visit our website;
  • Request an estimate;
  • Schedule a consultation;
  • Contact us by phone, email, text message, or online forms;
  • Submit photographs or information regarding your property or project;
  • Subscribe to marketing communications;
  • Hire Paint Track to perform services.

By using our website or communicating with Paint Track, you acknowledge that you have read and understand this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

Depending on your interactions with Paint Track, we may collect various categories of information.

Personal information may include:

  • Name
  • Email address
  • Telephone number
  • Property address

To prepare estimates and provide services, we may collect information relating to your project, including:

  • Type of project
  • Property photographs
  • Videos
  • Measurements
  • Requested services
  • Existing conditions
  • Color preferences
  • Desired timeline
  • Budget information voluntarily provided

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Website usage information
  • Referring website

This information helps us improve website performance, security, and user experience.

SECTION 2 – INFORMATION YOU VOLUNTARILY PROVIDE

You may choose to provide information when you:

  • Submit a contact form;
  • Request an estimate;
  • Schedule a consultation;
  • Upload project photographs;
  • Send us an email;
  • Call or text our office;
  • Subscribe to newsletters or promotional communications;
  • Respond to surveys or promotional opportunities.

Providing personal information is voluntary; however, certain services may not be available if sufficient information is not provided.

SECTION 3 – HOW WE USE YOUR INFORMATION

Paint Track may use collected information to:

  • Respond to inquiries;
  • Prepare estimates and project proposals;
  • Schedule appointments and consultations;
  • Coordinate painting and restoration services;
  • Communicate regarding ongoing projects;
  • Process invoices and payments;
  • Respond to warranty requests;
  • Improve customer service;
  • Maintain business records;
  • Improve website functionality;
  • Detect and prevent fraud or unauthorized activity;
  • Comply with legal obligations;
  • Send appointment reminders;
  • Send project updates;
  • Send marketing communications when you have provided appropriate consent.

We use personal information only for legitimate business purposes consistent with your relationship with Paint Track.

SECTION 4 – PROJECT PHOTOS AND DOCUMENTATION

Customers frequently provide photographs to assist Paint Track in evaluating potential projects.

Paint Track may also create photographs or videos before, during, and after project completion for purposes including:

  • Estimating
  • Documentation
  • Project management
  • Quality control
  • Warranty support
  • Employee training
  • Insurance documentation
  • Marketing and educational materials

Where practical, Paint Track will make reasonable efforts to avoid displaying personally identifiable information in publicly shared project photographs.

SECTION 5 – SHARING OF INFORMATION

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Paint Track does not sell, rent, or trade your personal information.

We may share information only when reasonably necessary to operate our business, including with:

  • Payment processors;
  • Accounting software providers;
  • Customer relationship management (CRM) providers;
  • Website hosting companies;
  • Cloud storage providers;
  • Email service providers;
  • SMS messaging providers;
  • Marketing service providers;
  • Insurance companies;
  • Professional advisors such as attorneys or accountants;
  • Government agencies when required by law.

Any service provider receiving personal information on our behalf is expected to maintain appropriate safeguards and use the information only for authorized business purposes.

SECTION 6 – COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve functionality and better understand how visitors use our website.

Cookies may be used to:

  • Remember user preferences;
  • Improve website performance;
  • Analyze website traffic;
  • Enhance security;
  • Measure marketing effectiveness.

You may adjust your browser settings to refuse cookies; however, doing so may affect certain website functionality.

Paint Track may utilize website analytics services, such as Google Analytics or similar platforms, to better understand visitor behavior and improve our website.

These analytics providers may collect information regarding your use of the website in accordance with their own privacy policies.

SECTION 7 – THIRD PARTY WEBSITES

Our website may contain links to third-party websites, including manufacturers, suppliers, financing companies, social media platforms, mapping services, or other resources.

Paint Track is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they choose to visit.

SECTION 8 – DATA SECURITY

Paint Track implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information using commercially reasonable security measures, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, Paint Track cannot guarantee absolute security of information transmitted through the Internet.

SECTION 9 – DATA RETENTION

Paint Track retains personal information only as long as reasonably necessary to:

  • Provide requested services;
  • Maintain project records;
  • Honor warranties;
  • Resolve disputes;
  • Comply with tax, insurance, accounting, and legal obligations;
  • Protect the Company’s legitimate business interests.

When information is no longer needed, we will securely dispose of or anonymize it where reasonably practical.

SECTION 10 – YOUR PRIVACY CHOICES

Subject to applicable law, you may request to:

  • Access certain personal information we maintain about you;
  • Correct inaccurate information;
  • Update your contact information;
  • Request deletion of personal information where legally permissible;
  • Opt out of marketing communications.

Please note that Paint Track may retain information necessary to comply with legal obligations, enforce agreements, resolve disputes, or maintain required business records.

Marketing emails may be discontinued by following the unsubscribe instructions included in those communications.

SMS communications may be discontinued by replying STOP to any eligible message, as described in our SMS Terms.

SECTION 11 – CHILDREN’S PRIVACY

Paint Track’s website and services are intended for adults seeking residential or commercial painting and restoration services.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that personal information has been submitted by a child without appropriate parental consent, we will take reasonable steps to delete such information.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

Paint Track may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any updates will become effective upon posting the revised Privacy Policy to our website.

The “Last Updated” date at the beginning of this Privacy Policy will indicate when changes were most recently made.

SECTION 13 – CONTACT US

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Paint Track Painting Services, LLC

Email: info@painttrack.com

Phone: (914)-762-7874

Mailing Address:

1133 Pleasantville Rd. Suite #2D, Briarclif Manor NY 10510

Website:

www.painttrack.com